Delivery and Return Information

Free Shipping 2-4 Business Days

All orders placed before 02 PM Monday to Friday will be dispatched for delivery on the same day, any orders placed after 02 PM will be dispatched the following working day.

All orders received on the weekend will be dispatched the following Monday. 

You can also e-mail us this information by simply replying to the order confirmation e-mail if you like.  Alternatively, you can e-mail us at sales@gearonsports.com with your delivery instructions together with your order name and address.

2. Processing Time:

 

Upon successful order placement and payment confirmation, our team will initiate order processing. Please allow up to 1 business day for order processing before your item is shipped.

 

4. Tracking Information:

 

We will provide a tracking number via email as soon as your order is shipped. This tracking number allows you to monitor your package's status and estimated delivery date.

 

5. Shipping Charges:

 

The 2-4 Days Free Shipping option excludes additional shipping charges. It is our gift to you as a token of appreciation for choosing [GEARON SPORTS].

 

7. Remote Areas:

 

Certain remote or hard-to-reach areas may experience slightly longer delivery times. If your shipping address is in such an area, we recommend contacting our customer support team for more accurate delivery estimates.

 

8. Order Tracking and Support:

 

If you have any questions about tracking your order or inquiries related to shipping, our dedicated customer support team is here to assist you. Reach out to us at sales@gearonsports.com

 

2. Return Procedure: 60 Days Return Accepted

 

To initiate a return, please follow these steps:

 

1. Contact our dedicated customer support team at [sales@gearonsports.com]
2. Whatsapp 00447818485529
3.  within 60 days of receiving your order. Provide your order number and details about the item you wish to return.

 

1. Our customer support team will guide you through the return process, including providing a return authorization (RA) number and the appropriate return shipping address.

 

1. Carefully package the item(s) in their original condition, including all accessories, tags, and packaging materials. Ensure that the RA number is clearly visible on the outside of the package.

 

3. Condition of Returned Items:

 

Returned items must be in their original, unused, and undamaged condition, with all original packaging and tags intact. Items that show signs of wear, damage, or alteration may not be eligible for a refund or exchange.

 

4. Refund Process:

 

Upon receipt and inspection of the returned item(s), we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to [1-2] business days for the refund to appear in your account.

 

5. Return Shipping Costs:

 

For eligible returns within the 60-day period, GEARON SPORTS will cover the cost of return shipping. We will provide you with a prepaid return label or reimburse you for reasonable return shipping expenses.

 

6. Exchanges:

 

If you wish to exchange an item for a different size, colour, or style, please follow the same return procedure outlined above. Indicate your exchange preferences when contacting our customer support team. Once the returned item is received and inspected, we will process the exchange and ship the replacement item to you.

 

7. Non-Returnable Items:

 

Certain items, such as personalized or custom-made products, may not be eligible for return or exchange unless they are defective or damaged upon receipt. Please check the product page for specific return eligibility details.

 

8. Contact Us:

 

1. If you have any questions or need assistance with the return process, please don't hesitate to contact our customer support team at [ sales@gearonsports.com]